Customer Service

We want you to be delighted with your purchase and satisfied with your shopping experience. If our service or products fail to meet your expectations, please let us know. The following policies clarify how we will work to meet your needs.

• Shipping
• Returns
• Order Cancellation
• Privacy
• Email
• Transaction Security
• Contact Information
• Use of Website

Shipping Policy

We process orders promptly in an effort to have your order delivered to you as soon as possible.

• Orders are normally processed and shipped within 24 business hours. An order placed on a Saturday, Sunday or Holiday will be processed the following business day.
• Depending on the shipping option you selected you may need to allow 4-12 working days for delivery. Details about shipping options.
• If Catholic Bible Store is unable to ship your order within 24 business hours we will contact you. At that time we may either cancel the unshipped part of your order or keep it open as a backorder. At any time prior to an item shipping you may cancel all or part of an order.

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Return Policy

We want our customers to be completely satisfied with their purchases. If for some reason you are not satisfied with the product as delivered, please notify us within 10 days of the receipt of the merchandise and we will work with you for return of that item for a replacement or refund.

• All returns must have a Return Merchandise Authorization ID (RMA). The RMA must be shown on the outside of the package. Returns that arrive without a RMA will be refused and retuned to the sender. Before you return an item, contact us through the Customer Contact Form for a RMA and instructions.
• All returnable merchandise must be sent, freight prepaid at customer's expense, and received by us within 30 days of date shipped in its original condition. Upon receipt we will issue you a full refund (less our shipping costs). Please include the reason why you do not want the merchandise.
• We require that returned items be in the same condition as when we sent them out. To insure a full refund, please return the product to us in the same packaging as it was received. Poorly packaged items which are broken while being returned to us are non-refundable.
• Damaged or defective merchandise can be exchanged free of charge by contacting us within 10 days of receipt of merchandise.

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Order Cancellation Policy

• We are happy to cancel your order and give you a full refund if it has not already been shipped.
• Shipping is typically complete by 4PM CST. Email notice of shipping is usually sent later on than the item actually ships, so it is not safe to assume that no email notice means the item has not shipped. Orders cancelled after the item has shipped will be charged the shipping cost even if the item is refused at the destination or recalled by us from the package delivery service.
• If you need to cancel your order contact us through our Customer Contact Form or via phone at 815-398-4030 or Fax 815-398-8477.
• If your order has already been shipped, it cannot be canceled. If you no longer want the item that was shipped you will need to follow the Return Policy outlined earlier.

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Privacy Policy

Catholic Bible Store respects and wants to protect the privacy of our users. The following constitutes the heart of our privacy policy.

• Catholic Bible Store does not share any customer information with any other unrelated third parties. Information collected during the shopping process is used solely for the purpose of order processing.
• Use of IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you're surfing the Web. Web servers identify your computer by its IP address. Catholic Bible Store uses your IP address to help diagnose problems with our server, to administer our Web site and to gather general demographic information.
• Use of Cookies: Cookies are small data files that your Web browser places on your computer for record-keeping purposes. Catholic Bible Store creates and uses cookies to personalize your return visits and save your time during checkout. Cookies are also a necessary component to use your shopping cart on our site. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. The use of cookies is an industry standard, poses no risk of loss of personally identifiable information and are found on virtually all major Web sites.

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Email Policy

We share your desire to not be bothered by unwanted email. Generally email from Catholic Bible Store will be limited to what is needed to complete your order.

• Initially an email confirmation of your order is sent to you.
• You may be contacted if there are any problems with your order.
• Additional emails will be sent with shipping details when all or part of your order is shipped.
• Catholic Bible Store may occasionally contact you by email after your purchase to inform you of discounts, specials, and new products. Those emails are typically limited to subscribers to our newsletter
• Opt-out options: Any email correspondence from us will always include a means by which you can request to opt out of future similar contacts.

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Transaction and Information Security

• At Catholic Bible Store protecting your personal information through online security is of the utmost importance. We have taken reasonable means to ensure that before your information is transmitted across the Internet, it is encrypted to prevent the information from being read or tampered with during the transmission. Our site uses the industry standard, SSL (secured socket layer) encryption.


• In addition our website security and business practices have been examined as part of a security audit and found to be in compliance with the Credit Card Industry's strictest standards.


• Our site is scanned daily against and new or emerging threats and security countermeasures are instituted to ensure we provide the safest online experience possible.
• While Catholic Bible Store takes serious measures to ensure your data is secure, we cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.

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Contact Information

The most effective way to contact us is through our Customer Contact Form. Customer service is also available by phone 9am-5pm CST at 815-398-4030
By mail we can be reached at:

Catholic Bible Store
1638 N. Alpine Rd.
Rockford, IL 61107
815-398-4030

Catholic Bible Store and it's related website CatholicBibleStore.com is a property of EC Weickert, Inc.

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Use of Web Site

• This website is intended for use only by individuals who are 13 years of age or older. If you are not at least 13 years of age, do not submit any information to this site.
• The content of this website is the property of Catholic Bible Store. Information, images or other content on this website may not be used in any form without the expressed written permission of Catholic Bible Store.
• Use of this website will constitute your acceptance of our shipping, return, cancellation, privacy and security policies. We will post any changes to our policies on this page so that you are always aware of rules for transaction on this site and what information we collect and how we use it.

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Frequently Asked Questions

Security

Is it safe to use my credit card to purchase online?

We take the security of your transaction and personal information very seriously. Our site uses state-of-the-art 128 bit encryption of your transaction and personal data to prevent interception. We also comply with the strictest standards for securing your data. We do not store credit card information once a transaction is complete. Our site and our business practices have been independently reviewed for compliance to best practices in security.

Shipping

How quickly will my order ship?

Orders typically ship in less than 24 hours. If you need your order by a specific date, let us know in the special instructions area when you place your order.